Welcome to our Customer Service Pages

Contact us at Hot street Scooters:

Phone: (1) 866 545 1415

Email: Matt matt@hss.com

This page also features links to all the site's product support pages and other resources and is in the process of being updated.

In the interim if there is a specific question that you may have in relation to any of our products please email us. Thank you.

1. Buying from Hot Street Scooters.

We want your shopping experience to be fun and enjoyable and where we have a mutual understanding of each others' expectations. Our Terms and Conditions page details our expectations.

Returns and Exchanges
If you are not completely satisfied with your purchase, you must notify us of your intention to return it within 14 days after it was delivered to the shipping address specified by our carrier for a full refund of the cost of the goods purchased less a discretionary restocking fee of 10% on the purchase price of the returned items, plus any costs we incurred in outbound shipping charges. We then allow you 14 days to get the item back to us after issuing you with an RMA # or other authorization. In practice, a re-stocking fee is normally not charged when someone is normally just wishing an exchange and/or returns the item promptly to us and this will only be applied if we feel this is fair and justifiable and this may be waived at our discretion.

The items must be packed carefully and sent via a method that is trackable, has signature required for delivery and is insured. We recommend United Parcel Service (UPS) and FedEx. but we do not mind which carrier is used so long as it it trackable and insured.

We are not responsible for any damage or loss that is incurred while the package is in transit. Since many of our items are fragile in nature, items returned must be carefully wrapped and every effort must be made to ensure that these are delivered to us in the condition in which they were originally shipped. For reasons including (but not limited to) damaged packaging, missing components such as User Guides or pieces which are missing or broken then the refund will be based on the cost of restoring the value of the items purchased plus the restocking fee of 10%. For this reason, it is essential to take care when wrapping and also ensure packages sent back to us are insured against loss and damage.

During the Christmas period many items are bought well before Christmas but not opened until Christmas Day. Items purchased after November 1 and up to December 24, which were opened as Christmas gifts on or after Christmas Day may be returned within the 14 day period immediately following Christmas Day.